Introduction
Chorus Health Inc. (“Chorus Health,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices for collecting, using, maintaining, protecting, and disclosing your personal information when you use our mobile application Caria (“Caria” or the “App”) and our website (collectively, the “Service”). Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.
1. Information we collect
1.1. Information you provide to us
We may collect and process the following personal information that you provide directly to us:
- Contact Information: Your first name, last name, and email address
- Health Information: Information about your health, lifestyle activity, menstrual cycle, and symptoms
- Profile Data: Username and password, and any other information you add to your account profile.
- Communications: Records and copies of your correspondence with us.
- Payment Data: Information relating to your subscriptions and payments on or through the Service.
- Marketing Data: Your preferences for receiving marketing communications from us.
- Other Data: Any other information you provide to us directly.
1.2. Information we collect automatically
We, our service providers, and our business partners may automatically collect the following information about you, your device, and your use of the Service:
- Device Data: Information about your computer or mobile device such as operating system type and version, manufacturer and model, browser type, screen resolution, IP address, and general location information.
- Online Activity Data: Information about your interactions with the Service, including pages or screens viewed, how long you spent on a page or screen, navigation paths, and information about your activity on a page or screen.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with our Service.
2. How we use your information
We may use your personal information for the following purposes:
- Service Delivery: To provide, operate, and improve the Service; personalize your experience; process your transactions; and communicate with you about the Service.
- Insights: To provide you with personalized insights and recommendations based on your data.
- Research and Development: To analyze and improve the Service and our business, and to create aggregated, de-identified data for research purposes.
- Marketing and Advertising: To send you marketing communications.
- Compliance and Protection: To comply with legal obligations, protect our rights and interests, and enforce our terms and conditions.
3. How we share your information
We may share your personal information with:
- Affiliates: Our corporate parent, subsidiaries, and affiliates for purposes consistent with this Privacy Policy.
- Service Providers: Third parties that provide services on our behalf, such as hosting, payment processing, analytics, customer support, email delivery, marketing, and website analytics.
- Business Partners: Third parties with whom we collaborate on joint activities or marketing.
- Legal Authorities: Law enforcement or government authorities as required by law.
- Business Transferees: In connection with a corporate transaction, such as a merger or sale of assets.
4. Your choices
You have choices regarding your personal information:
- Access or Update Your Information: You can access and update certain information in your account settings.
- Delete Your Account: You may request that your account be deleted. We will retain certain information as required by law or for legitimate business purposes.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the emails.
- Cookies: You can set your browser to reject cookies, but this may affect your ability to use some features of the Service.
5. Security
We use reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free.
6. International data transfer
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
7. Data processing and integrations
7.1. Essential third-party providers
We use several third-party providers to help us perform our core services. For example:
- Amazon Web Services (AWS): Our data is securely stored on servers operated by AWS.
- Google Analytics: We use Google Analytics to help us understand how users interact with our Service and to improve functionality.
- Amplitude: We use Amplitude to monitor app analytics and understand user behavior in order to enhance the app’s user experience.
- Text.com: We use Text.com’s services to provide automated chat services.
- WordPress: Our website and certain pages linked within the App are hosted and managed using WordPress.
7.2. Marketing and Analytics
Cookies and similar technologies
We use cookies and other similar technologies to collect data about your interactions with our Service. This helps us understand user activity, improve functionality, and tailor content to your preferences.
8. Data security and retention
8.1. Security measures
We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. These measures include encryption, access controls, and regular security audits.
8.2. Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes through email or in-app notifications to ensure you stay informed about how we protect your information.
10. Contact us
If you have any questions about this Privacy Policy, please contact us at [email protected].
By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your personal information as described herein.